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(More customer reviews)This is not a review of the basic Tersano Lotus machine. I own the Tersano Lotus Sanitizing base/bowl/bottle, and LOVE them. I do not love their replacement booster cartridges.
I have purchased several cartridge 4-pacs from Amazon, only to have them go bad within days or weeks of inserting them into the Lotus. (The crystal-colors change in the small view-window.) The last box of 4 cartridges had 2 of the four cartridges go bad while they were still in the unopened, sealed plastic-bags they were shipped in. I talked to Tersano about how fast the Lotus was going through cartridges, and they suggested I must live in a very moist location. (I live in San Diego, where we have had 'below normal' rainfall for most of the last 15 years...) NONE of the cartridges lasted 3 months, as other reviews reported. My machine counted easily up to 100 even after the cartridges had visually gone bad.
I still use the Lotus, but I have stopped buying the replacement cartridges. Customer-service at Tersano said the the machine worked fine without cartridges, they just improve performance by removing humidity.... My machine counts up to 100% without them, and without a problem. Tersano told me that as long as the machine counted up to 100, it was working, I see no reason to waste more money on cartridges that go bad before they can be used. Perhaps Tersano just needs to improve their air-tight (?) packaging.
If the fact that the Lotus counts up to 100 doesn't mean it is producing an effective level of sanitation-ozone, then all of the claims that are made about the machine's accuracy are in question. If the doesn't need the cartridges to work properly, why buy them?
My experience with Tersano's customer service has been outstanding. This product review is only concerned with the quality and possible uselessness of their replacement cartridges.
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