Average Reviews:
(More customer reviews)The hot water side of the CHW-12 continues to boil after the water ready light comes on. After 30 minutes the unit itself becomes almost too hot to touch and condensation starts to appear inside the LCD display and drip from the upper housing. You can hear it continue to boil from your kitchen table, it becomes that loud. The carafe heater plate stays on when the setting is set to brew after you press the power button and the blue light goes off. The only way to turn the heater plate off is to turn the switch to Auto Off. This is not stated in the instructions.
If you have to have this model or are just love Cuisinart because of its past reputation, order, conduct the 30 minute hot water side test and evaluate for yourself. I exchanged this unit for the same model hoping for a one in a million defect and returned for a refund. Unsafe around young children who tend to counter surf with their hands. Cuisinart support was quick to tell me to return it with no confirmation that this issue would be recorded or reported to their product or marketing teams. Disappointed in a brand I have trusted for decades.
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